1. Information We Collect
When you use this Site or submit an inquiry, we may collect the following categories of personal information:
- Contact Information: Name, email address, phone number, company name, and job title provided through inquiry forms, quote requests, and newsletter sign-ups.
- Project Information: Building type, project size, location, product interest, and technical requirements you share when requesting a consultation or system specification support.
- Technical Data: IP address, browser type, device type, pages visited, time spent on pages, and referral source — collected automatically through cookies and analytics tools.
- Diamond Contractor Data: EPA certification number, company details, territory, and installation records submitted for programme registration and warranty activation.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your inquiries and provide the requested product information, quotes, or technical support;
- To connect you with a certified Diamond Contractor or regional distributor in your area;
- To process Diamond Contractor programme applications and warranty activations;
- To send you product updates, technical bulletins, and programme communications you have opted into;
- To analyse Site usage and improve the content, functionality, and user experience of the Site;
- To comply with legal obligations, including tax reporting, audit requirements, and applicable regulatory compliance.
3. Cookies and Tracking Technologies
This Site uses cookies and similar tracking technologies to improve your experience and analyse traffic. We use:
- Strictly necessary cookies: Required for basic Site functionality such as form submission and session management. These cannot be disabled.
- Analytics cookies: Used to collect aggregate data on Site usage through tools such as Google Analytics. This data is anonymised and used solely to improve Site content and navigation.
- Marketing cookies: Used to deliver relevant advertising and measure campaign effectiveness. You may opt out of marketing cookies at any time through our cookie preference centre or via the opt-out mechanisms provided by our advertising partners.
You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect Site functionality.
4. Information Sharing
We do not sell your personal information to third parties. We may share your information with:
- Certified Diamond Contractors and Authorised Distributors: When you request to be connected with a local installer or dealer, we share the necessary contact and project information to facilitate that connection.
- Service Providers: Third-party vendors who assist in operating our Site, managing customer inquiries, and delivering email communications, subject to confidentiality agreements.
- Mitsubishi Electric Group Companies: Regional subsidiaries and affiliates for the purpose of fulfilling your inquiry or providing localised support.
- Legal Authorities: Where required by applicable law, court order, or regulatory requirement.
5. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this Policy, plus any period required by applicable law. Inquiry data is typically retained for 36 months. Diamond Contractor programme records are retained for the duration of the contractor's programme participation plus 7 years for warranty and audit purposes. You may request deletion of your personal information at any time, subject to applicable legal retention requirements.
6. Your Rights
Depending on your jurisdiction, you may have the right to: access the personal information we hold about you; correct inaccurate data; request deletion of your data; object to or restrict certain processing; and data portability. To exercise any of these rights, please contact us at the address below. We will respond to verified requests within 30 days.
7. Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include TLS encryption for data transmission, access controls limiting staff access to personal data, and regular security assessments of our systems and processes. No data transmission over the internet can be guaranteed to be 100% secure; while we strive to protect your data, we cannot guarantee absolute security.
8. Contact Us
For privacy inquiries, data subject requests, or to exercise your rights, contact our Privacy Office:
Mitsubishi Electric — Privacy Office
1340 Satellite Blvd, Suwanee, GA 30024, USA
Email: [email protected]
EU and UK residents may also contact our EU Representative or UK Representative as detailed in our regional privacy supplement, available upon request.
See also: Terms of Service